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Another September 13th update disaster

15/09/2017

The company’s latest security update is preventing third-party cartridges from functioning, prompting a slew of ‘Cartridge Problem’ errors.

This new release from HP is the latest in a series of firmware-related issues reported on by The Recycler, such as the security update in 2016 which prompted widespread criticism and complaints from customers. In the wake of this technical debacle, HP apologised to its consumers but confirmed that it “will block non-HP cartridges again in the future”.

Now history seems to be repeating itself with HP’s release of a new security update on 13 September 2017, exactly a year since the previous one which caused such uproar.

This new security update, which is an update for HP’s Officejet printers, “appears to block third-party ink from functioning correctly” according to an article by Martin Brinkkman on ghacks.net. As a result, while some cartridges may still be accepted, many consumers are being faced with the following message on their printers:

‘One or more cartridges appear to be damaged. Remove them and replace with new cartridges.’  

Some of the printer models that are being affected include the HP Officejet Pro 6200 Series, the HP Officejet 6800 series and the HP Officejet Pro 8600 series, to name a few.

Different from the last security update, which locked out third-party consumables, this time consumers who are encountering difficulties with their remanufactured cartridges can resolve the issue by downloading the new firmware from HP’s support page.

SOURCE: The Recycler: