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HP printers start rejecting budget ink cartridges

19/09/2016

Large numbers of HP printer owners found their printers stopped recognising unofficial printer ink cartridges on 13 September.

Reported error messages include "cartridge problem", "one or more cartridges are missing or damaged" or "older generation cartridge".

One contributor to HP's support forum said the firmware had been updated "without my permission" and an error message now said the ink cartridge was damaged.

"I use it daily for work and now am in trouble," he wrote.

"Others must have the same problem. Is there a way to stop HP from doing this to people who have bought their equipment?"

The HP OfficeJet, OfficeJet Pro and OfficeJet Pro X printers are affected.

Chipped cartridges filled with alternative ink would still work, HP told the BBC.

It said: "These printers will continue to work with refilled or remanufactured cartridges with an original HP security chip. Other cartridges may not function.

"In many cases, this functionality was installed in the HP printer and in some cases it has been implemented as part of an update to the printer's firmware," it added.

Read article here: http://www.bbc.com/news/technology-37408173