Frequently Asked Questions
General FAQ's
We have stores across Cyprus. Visit our Shops in Cyprus page for addresses, opening hours and directions for your nearest branch.
Call us on 777 777 85, use our online Contact form, or visit any of our shops. Our team is happy to help with product, order or technical questions.
Delivery FAQs
For orders over €50 Business and Home customers can expect a prompt and free next day delivery in town – under €50 charges apply
You can order online and choose from 6 options for delivery:
- Collect from CW Store, Free Pickup from our shops
- Office – Free* Delivery to your business in town (or €5)
- Home – Free* Delivery to your residence in town (or €5)
- Collect from ACS – Free* (or €2,5)
- Collect from BOX NOW Locker Free* (or €2)
- Outside Cyprus (shipping varies and will be advised after order placement) under 1kg weight is €25
For regular business customers placing orders early morning; you may request a same day delivery and if the item is in-stock we will try our best to assist.
*Delivery times may vary during holiday periods such as Christmas, Easter, and August, as well as during the Black Friday period.
Once you place your order, you will receive a confirmation email. Our team will process your order and prepare it for dispatch.
You will receive tracking information once your order has been shipped. You can track your delivery via the links below. Simply enter your tracking number on the relevant provider's website:
We deliver Monday to Friday, excluding public holidays.
Orders placed on weekends or public holidays will be processed on the next working day.
We use trusted courier services to ensure your products arrive safely and on time.
All items are carefully packaged to prevent damage during transit.
We offer international shipping to selected countries.
Shipping costs and delivery times vary depending on the destination. Please contact us for a quote.
We accept returns on unopened products, defective or incorrectly supplied items within 14 days of purchase. Please contact us to arrange. Own-brand cartridges carry a satisfaction guarantee.
Same-day delivery may be available for regular business customers who place in-stock orders in the morning. As availability depends on stock and courier schedules, please call us on 777 777 85 to confirm before ordering. Tell us the urgency and we will try our best to oblige.
Payment FAQs
We accept all major credit and debit cards for online purchases.
Our payment gateway is secure and encrypted to protect your information.
In our physical stores, we accept:
- Cash
- Credit/Debit Cards
- Bank Transfer
We offer business accounts with credit facilities for qualified businesses.
Contact our sales team to discuss your requirements and set up an account.
Yes, all payment information is encrypted and processed through secure payment gateways.
We never store your complete card details on our servers.
Yes, all purchases include a VAT invoice which will be emailed to you after your order is processed.
Business customers can also request invoices to be sent to their accounting department.
Yes, we offer special accounts for educational institutions with flexible payment terms.
Contact us to discuss your school's requirements.
Our VAT number is available on all invoices and receipts.
For verification purposes, please contact our accounts department.
Printing FAQs
Use our printer search tool on the website to find compatible cartridges.
Simply enter your printer brand, series, and model to see all compatible options.
Yes, we offer professional printer repair and maintenance services.
Contact us or visit one of our stores to get a quote.
Original cartridges are supplied under the printer manufacturer’s brand. Compatible cartridges are made by an independent manufacturer for use with specified printer models.
CW own-brand ink and toner cartridges offer an alternative to originals, backed by our satisfaction guarantee and local support. Our team can help you select the correct cartridge and assist if you experience a problem.
No. Under EU law, using compatible or refilled cartridges does not void your printer's manufacturer warranty. A manufacturer cannot refuse a warranty claim simply because you used a third-party cartridge, unless they can prove that cartridge directly caused the fault. Our own-brand CW cartridges are quality-tested and backed by our own guarantee. If you are having printer problems, the best solution is to bring it to our store for our technician to assess and resolve the problem
Yes. Cartridge refilling and recycling are at the heart of what we do. Bringing in your empties reduces waste and cost. Visit any of our shops or see our Sustainability page to learn more. On the back of each OEM ink we sell is a postage-paid return to us bag, simply enclose your inks and post them. All returned ink cartridges are re-used or recycled.
Yes. For high-volume ordering or a fully managed print solution. Contact our business team to discuss your requirements. Better still: our Infinity Print Services can reduce your printing costs with predictable monthly pricing.
Why choose Cartridge World own-brand ink and toner?
Printing is our speciality. Cartridge World has served customers in Cyprus since 2002, helping homes and businesses control printing costs with our own-brand cartridges, expert advice and local support.
Quality ink and toner, built for the job
Our replacement cartridges are designed to deliver clear text, strong blacks and vibrant colour in compatible printers. Ink and toner formulations are selected for their intended printer applications, giving you dependable results for everyday documents, business presentations and colour printing.
Recognised quality and testing standards
Our product specifications identify applicable standards, including ISO 9001 for quality management, ISO 14001 for environmental management, ISO/IEC 24711 for ink page-yield testing and ISO/IEC 19752 for monochrome toner page-yield testing. The standards applicable to each cartridge vary by product.
Lower running costs and clear product information
Compare our own-brand cartridges with original alternatives by price, stated page yield and printer compatibility. High-yield options can offer further savings where available. Actual page yield depends on what you print and how you use your printer.
Help with cartridge chips and firmware
Choosing the correct cartridge includes checking chip compatibility where applicable. Our team can help you select the right option and investigate cartridge-recognition issues. Printer firmware updates can affect compatibility, so contact us if your printer stops recognising a cartridge.
Carbon-neutral options
Since 2022, our carbon-neutral cartridge initiative has supported certified carbon-reduction projects to offset production emissions for CW cartridges identified as carbon neutral.
Return your empty cartridges for reuse and recycling
Our original ink cartridges come with TAP bags and a Freepost envelope for returning your empties. You can also return used own-brand and original ink and toner cartridges to our stores.
We collect reusable ink cartridges and send them to a licensed broker in France for reuse. Waste ink and toner cartridges are collected by WEEE Cyprus for recycling. Our zero-waste policy prioritises reuse and recycling.
Our name, our guarantee, your local support
Our own-brand ink and toner are backed by the Cartridge World 100% satisfaction guarantee. If you experience a problem, speak directly to our team in Cyprus for help and a resolution under our guarantee.
Professional printing, sensible running costs and a local team that stands behind its products.
Certified Refurbished Computers & Monitors FAQ's
Our certified refurbished laptops, desktop PCs and monitors undergo professional refurbishment and testing before resale, with repairs where needed.
We select A-grade equipment in like-new cosmetic condition, combining affordable technology with CW’s local advice, clear warranty cover and 15 years’ experience supplying this range.
These products are sold as refurbished, rather than brand new. Certification refers to the refurbishment process behind the equipment.
These terms describe different backgrounds:
• Refurbished equipment has been checked and prepared for resale, with repairs where needed. It may previously have been used.
• Open-box equipment has had its original packaging opened and may come from returned or surplus stock. It should not automatically be assumed to be unused.
• Ex-display or demo equipment has previously been used for display or demonstration.
Our range comes from a mixture of these sources. If a particular unit’s history matters to your purchase, contact us before ordering so we can confirm the information available.
We select A-grade laptops, desktop PCs and monitors in like-new cosmetic condition. We do not offer lower cosmetic grades within this range.
“Like-new cosmetic condition” describes appearance. It does not mean the equipment is unused, has the latest-generation components or, in the case of a laptop, contains a new battery.
Ask our team about the condition of your selected model if you would like further details before buying.
Refurbished equipment offers an affordable route to business-class technology. It can be a practical choice when the specifications meet your needs and you do not require the latest model.
For 15 years, CW has supplied affordable technology to businesses, offices, trading desks, startups, home users and students. Our offer combines carefully selected condition, clear warranty cover and advice from a local team.
Compare the individual model’s specifications, condition and price with the new alternatives before deciding.
Check the specifications against the work you need the equipment to do.
For laptops and desktop PCs, review the processor generation, RAM, storage, operating system and included software. For monitors, check screen size, resolution, connections and whether a stand is included. Confirm any accessories you need, such as a charger, keyboard or cables.
Laptop battery runtime varies with battery condition and usage. If you regularly work away from a power socket, ask about the selected laptop before ordering.
See our “What warranty do you offer on hardware?” FAQ for hardware and battery cover. If you need help choosing, call CW on 777 777 85 with your budget and requirements.
Warranty FAQ's
All new hardware (computers, printers, monitors, laptops) and accessories are covered by a 2-year warranty. Open-box and refurbished hardware are covered for 1 year. New laptop batteries carry a 6-month warranty; used laptop batteries, 3 months.
Within the first 30 days you're entitled to return it for inspection; if faulty, it will be checked by ourselves or the OEM for replacement or refund (refund only if returned with all original packaging, otherwise we'll replace it). We aim to repair or replace any faulty product within 25 days. If a repair or replacement takes time, you can request that your warranty be extended by the same period.
Original cartridges are covered for DOA ("dead on arrival") faults within the first 30 days with proof of purchase; in these cases we offer an exchange. If you bought the wrong item and the box is opened but the cartridge is still sealed, we can exchange it subject to a 10% restocking fee. We can't offer a refund once the cartridge's security seal has been removed. Our own-brand CW cartridges come with a 100% satisfaction guarantee for up to 1 year from purchase.
We accept returns on unopened products, and on defective or incorrectly supplied items, within 14 days of purchase. Items specially ordered for you can't be returned unless faulty. Own-brand cartridges carry a satisfaction guarantee. Please contact us to arrange a return.
Please collect orders (including hardware left for repair or servicing) within 15 calendar days of being notified they're ready. After 30 days we reserve the right to dispose of, donate or otherwise manage unclaimed items at our discretion, without further obligation to replace, refund or compensate.