Frequently Asked Questions

For orders over €50 Business and Home customers can expect a prompt and free next day delivery in town – under €50 charges apply

You can order online and choose from 6 options for delivery:

1. Collect from CW Store, Free Pickup from our shops
2. Office – Free* Delivery to your business in town (or €5)
3. Home – Free* Delivery to your residence in town (or €5)
4. Collect from ACS – Free* (or €2,5)
5. Collect from BOX NOW Locker Free* (or €2)
6. Outside Cyprus (shipping varies and will be advised after order placement) under 1kg weight is €25

For regular business customers placing orders early morning; you may request a same day delivery and if the item is in-stock we will try our best to assist.

*Delivery times may vary during holiday periods such as Christmas, Easter, and August, as well as during the Black Friday period.

Once you place your order, you will receive a confirmation email. Our team will process your order and prepare it for dispatch.

You will receive tracking information once your order has been shipped.  You can track your delivery via the links below. Simply enter your tracking number on the relevant provider's website:

https://boxnow.cy/track

https://cyp.acscourier.net/en/ 

We deliver Monday to Friday, excluding public holidays.

Orders placed on weekends or public holidays will be processed on the next working day.

We use trusted courier services to ensure your products arrive safely and on time.

All items are carefully packaged to prevent damage during transit.

We offer international shipping to selected countries.

Shipping costs and delivery times vary depending on the destination. Please contact us for a quote.

We accept returns on unopened products, defective or incorrectly supplied items within 14 days of purchase. Please contact us to arrange. Own-brand cartridges carry a satisfaction guarantee.

We accept all major credit and debit cards for online purchases.

Our payment gateway is secure and encrypted to protect your information.

In our physical stores, we accept:

• Cash
• Credit/Debit Cards
• Bank Transfer

We offer business accounts with credit facilities for qualified businesses.

Contact our sales team to discuss your requirements and set up an account.

Yes, all payment information is encrypted and processed through secure payment gateways.

We never store your complete card details on our servers.

Yes, all purchases include a VAT invoice which will be emailed to you after your order is processed.

Business customers can also request invoices to be sent to their accounting department.

Yes, we offer special accounts for educational institutions with flexible payment terms.

Contact us to discuss your school's requirements.

Our VAT number is available on all invoices and receipts.

For verification purposes, please contact our accounts department.

Use our printer search tool on the website to find compatible cartridges.

Simply enter your printer brand, series, and model to see all compatible options.

Yes, we offer professional printer repair and maintenance services.

Contact us or visit one of our stores to get a quote.

Original cartridges are made by the printer manufacturer, while compatible cartridges are made by third-party manufacturers.

Compatible cartridges offer the same quality at a lower price and are guaranteed by us.